MEDICAL STREET is a comprehensive healthcare procurement platform that allows healthcare providers to procure authentic medical supplies and enables customers to save money for healthcare needs directly on the platform

You can contact our customer support team through the “Chat” feature on our platform, by emailing us at support@medicalstreet.biz, or by calling our customer service hotline at +256 788 005 222.

To create an account, click on the “Sign Up” button on the landing page and fill in the required details. You will receive a verification message to activate your account

Click on the “Forgot Password” link on the login page and enter your registered email address. You will receive instructions on how to reset your password.

To place an order, browse the medical supplies listed on our platform, add the desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase

We accept various payment methods, including credit/debit cards, mobile money, agents and bank transfers. The available payment options will be displayed at checkout.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our platform or the shipping provider’s website.

We offer various shipping options, including standard and express delivery. The available options and their costs will be displayed at checkout.

Yes, you can track your orders through the MEDICAL STREET platform. Simply log in to your account and access the order tracking feature to monitor the status of your purchases.

Delivery times vary based on your location and the shipping option selected. Estimated delivery times will be provided at checkout.

Our return policy allows you to return eligible items within 15 days of receipt. The items must be in their original condition and packaging. For more details, please refer to our return policy on the platform.

To return an item, contact our customer support team to initiate the return process. You will receive instructions on how to return the item and obtain a refund or exchange.

Yes, all medical supplies listed on MEDICAL STREET are sourced from verified suppliers to ensure quality and safety.

MEDICAL STREET offers a wide range of medical supplies, including medicines, medical equipment, and devices. Our comprehensive database ensures you have access to authentic and reliable products.

You can find detailed product information, including specifications and usage instructions, on the product page. If you have further questions, feel free to contact our customer support team.

MEDICAL STREET partners with trusted suppliers and implements stringent quality control measures to ensure that all medical supplies available on our platform are authentic and meet regulatory standards.

The Health Wallet is a feature on MEDICAL STREET that allows you to save money for future purchases of medical supplies. You can deposit funds into your wallet and use them for transactions on our platform.

Customers can deposit money into their accounts, either directly using mobile payments or through a network of MEDICAL STREET agents who can assist you with the deposit process, to save for future healthcare expenses. To deposit money into your Health Wallet, log into your account, go to the “My Health Wallet” section, and follow the instructions to add funds using your preferred payment method.

Currently, funds deposited into the Health Wallet can only be used for purchases on MEDICAL STREET and cannot be withdrawn.

Yes, your money is safe with MEDICAL STREET. We use advanced security measures to protect your deposits and ensure that all transactions are secure and reliable. We have taken necessary measures to register with regulators and authorities in Uganda.

Customers can deposit money into their MEDICAL STREET accounts, creating a financial safety net for future healthcare expenses. These savings can then be used to purchase medical supplies directly from the platform.

You can find a local agent through the “Find Agent” feature on our platform. Enter your location to see a list of nearby agents.

All agents listed on MEDICAL STREET undergo a thorough verification process to ensure they meet our standards for reliability and trustworthiness.

We take the security of your personal information seriously. Our platform uses advanced encryption and security protocols to protect your data. For more details, please refer to our Privacy Policy.

Your payment information is securely processed and stored by our payment service providers. We do not store your payment information on our servers.

Yes, we offer bulk purchasing options for healthcare providers and organizations. Please contact our sales team for more information and customized pricing.

We value your feedback and use it to improve our services. You can provide feedback through the “Contact Us” section on our platform or by leaving a review after your purchase.

You can stay updated by subscribing to our newsletter and following us on our social media channels. We regularly share updates, offers, and news about our services and products.

Healthcare providers benefit from MEDICAL STREET by gaining easy access to a vast array of medical supplies, reducing the risk of stockouts, ensuring timely deliveries, and minimizing the likelihood of counterfeit products.

MEDICAL STREET stands out with its unique combination of a comprehensive procurement platform and a revolutionary savings feature. We provide seamless integration, secure transactions, and a focus on enhancing healthcare access and financial inclusion.

MEDICAL STREET aims to expand its services to multiple geographies. Please check our website for the latest information on available regions and international service capabilities.